Field Operations Manager

Summary of Position

This is a key role in our company to develop operational solutions for product installations and ongoing field performance.  You will have an opportunity to make a significant impact on a rapidly growing early stage clean tech company.   As a Field Operations Manager, you will be responsible for customer support and installation of the DemandEx communications hardware, electricity monitoring equipment, smart thermostats (where applicable), and building control software.

 

Key Responsibilities 

  • Hands on installation of DemandEx in cooperation with company sales and installation partners

  • Become the DemandEx installation and operations expert

  • Development of installation materials, methods and processes

  • Development of installer/partner qualification & educational programs

  • Project management of partners and contractors

  • Develop a customer phone support team

  • Product improvement feedback to Marketing & Engineering

  • External (Customer, Partners) and Internal communication of issues and resolution

  • Quality and field performance reporting management

  • Root cause analysis

Must-Have Qualifications

  • Bachelor’s degree (engineering or operations is ideal)

  • 3+ years of operations experience

  • 2+ years of project management experience  

  • Capable to work independently in the field in buildings and with customers

  • Strong written and oral communication skills

  • Experience managing contractors (electrical, HVAC, or others)

  • Highly organized and efficient

Ideal Qualifications

  • 5+ years of operations experience

  • Six-sigma, quality systems and structured root cause analysis expertise

  • HVAC and/or building controls expertise is highly desired

  • Understanding of electricity monitoring, data acquisition and communications equipment

  • Supervisory experience and mentoring for junior team members

  • Proficient with service and operations tools, such as Jira

Location

  • Any US based location (Bay Area preferred)

  • Significant travel expected

Extensible Energy is an early-stage startup; you will have a significant impact on the progress of the company. You should be a self-starter who takes initiative and has experience in an entrepreneurial environment. You should be comfortable working collaboratively in a small team, with the ability to support operations, R&D, and business applications. Finding creative solutions to the challenges of growing a startup should be exciting for you.

How to Apply

Email your resume and cover letter to cleanenergyjobs@extensibleenergy.com.  Please also include the position you are applying for in the subject line.

About Extensible Energy

Extensible Energy is making our grid more flexible, agile, and renewable energy powered.  We are an award-winning software provider for the solar, energy storage, and IoT building controls industries. Our mission is to promote the expansion of the commercial solar market through intelligent cloud software. Headquartered in Oakland, California, our suite of load flexibility and “solar plus” software reduces costs and increases ROI without installing expensive hardware. This is a scalable software solution that has the potential to change the world!

Extensible Energy provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.